Install Mac WebEx. Go to the Webex site. Click on Download: If you are already logged into Webex, you will have to select Download in the menu on the left first. Run the.dmg file: Click the Cisco Webex Meetings pkg: Once it is installed, open the application: Type in your Rollins email address. Compatible: Windows/macOS. Looking for safe Webex Player For Mac download links? Learn more about free and legal ways to download the program in 2021. WebEx Player is a web-based recording software that provides online video conferencing. It is used by a number of organizations as their preferred.
This article will cover several issues about using Cisco Webex Meetings. It will provide troubleshooting guides for your application, audio, video problems when joining a meeting.
Webex Meetings for Mac, free and safe download. Webex Meetings latest version: Set a meeting with your colleagues. Cisco Webex Meetings—or simply Webe. Cisco Webex Productivity Tools Download Mac. Updating Attendees or the Date/Time of an already Scheduled Webex Meeting. Download Webex Productivity Tool. From your calendar, find the scheduled meeting and open the meeting invite. Add or remove the email addresses of the attendees and click Send. Cisco Webex is the most widely adopted and trusted video conferencing service on the market. It provides simple, modern video meetings with the easiest schedule and join experiences. Join from any device including browser, mobile, and video room devices.
In this day and age, video-conferencing apps like Cisco Webex are becoming essential to our everyday lives. So, it is very frustrating to experience an app crash in the middle of a virtual call. Here are the most common issues in using Cisco Webex on your Mac and how to fix them:
What to do if Webex is Not Working on Mac
If your Cisco Webex Meetings does not start or crashes when you’re joining a call, make sure that your Mac meets the minimum requirements to run Cisco Webex Meetings.
These are the minimum specifications for Cisco Webex Meetings:
- macOS version 10.13 or later
- 2 GB of RAM or higher
- JavaScript enabled browser
- Oracle Java 6 to 8
If your Mac meets minimum requirements, your Webex desktop app probably crashes because you may have downloaded a corrupted installation file or had an incomplete installation process. Consider uninstalling Webex, then download and install the latest version available online to fix this problem.
If the solution above did not work for you, here are some additional issues and fixes for Webex Meetings:
What to do if Webex is not working in a browser
Webex needs a browser extension or plugin to run on different browsers. If you are using a browser and are stuck on the “Meeting In Progress” page or cannot connect to a Webex meeting, the Webex plugin may not be installed, or it may be blocked on your browser.
To enable the Webex browser on Safari and Google Chrome:
Fixing Webex in Safari
If you are using Mac OS X 10.10 Yosemite or later, your Safari may block some plugins, including Webex. This may cause Webex to hang or crash when joining a meeting. To make Webex work in Safari, you will need to manage your Safari plugins. To do this:
- Open Safari.
- Go to Preferences > Websites.
- Look for “Webex64 General Plug-in Container” under Plug-ins on the left panel of the window.
- Select On for all websites listed on the right panel.
- Under the right panel, select On for “When visiting other websites.”
- Quit Safari.
- Restart Safari and rejoin your meeting.
Related Post: 12 Zoom Troubleshooting Tips for Mac
Webex Web App Download
Fixing Webex in Chrome
Webex not working in some browsers is most likely caused by blocked plugins. If you are using Chrome on your Mac, do the following to enable the Webex plugin:
- Click the Join link sent to you by your organization, or click Join in the Webex website’s meeting space.
- Click on Add Webex to Chrome when the Webex page asks you to add the Webex extension.
- Click on Add Extension when a pop-up window appears.
What to do Webex video is not working on Mac
Check if other apps are using Mac camera
The Webex client might be unable to access your camera if a previous application is still using your camera in the background.
To close the application, go to Apple Logo > Force Quit and close all applications except Webex to ensure that only Webex can access your camera at the moment.
- For external cameras
If you are using external cameras, make sure that they are plugged in. If your camera has a light indicator when working, check if it is lit up when you are trying to join a meeting.
Check if Webex can access Mac camera
Your Mac’s privacy settings might not be allowing your computer to use your camera. These settings block some applications from using your camera without your permission. Check if Webex is blocked in these settings.
- Checking Accessibility settings
- Go to Apple Logo > System Preferences.
- On the System Preferences window, click on Security & Privacy.
- Click on the Privacy tab and click on Accessibility from the left panel.
Note: You might need to click the lock icon that says “Click the lock to make changes” on the screen’s lower left-hand corner to make any changes in this window. It will ask you for your login credentials. After successfully logging in, you can edit the contents of the Accessibility panel.
- Once you can make changes in the Accessibility Panel, click the “+” button.
- Another window will appear and click Applications on the left panel.
- Select Webex and click Open to include it in the list of applications that can access your camera and microphone.
- Checking Security & Privacy settings
- Apple Logo > System Preferences.
- Open Security & Privacy option and click on the Privacy tab.
- Scroll down and select Camera.
- From this window, you can select which applications can use your camera. If you see that “Cisco Webex Meeting Center” is blocked from accessing your camera, you can tick the box beside “Cisco Webex Meeting Center” to allow it to use your MacBook’s camera.
- Restart your Mac.
Now check if you can use your camera after enabling these settings.
Related Post: What to Do if Google Meet is Not Working on Mac?
What to do if the Mic is not working with Webex on Mac
Your Webex client may not have permission to access your microphone. To check if Webex has access to your microphone:
- Apple Logo > System Preferences.
- Go to Security and Privacy > Privacy tab.
- Click on Microphone.
- Select “Cisco Webex Meetings” among the list of apps and see if the box is ticked. If not, check the box beside Webex to give it microphone access.
Now, relaunch Webex and check if you can access your microphone when joining a meeting.
Fixing screen sharing issues during Webex meetings
If you cannot share your screen during Webex meetings, check if Webex has permission to access your screen.
To do this:
- Click on Apple Logo > System Preferences.
- Go to Security & Privacy > Privacy tab.
- Scroll down on the left panel and select Screen Recording.
- On the right panel, make sure that the checkbox beside “Cisco Webex Meetings” is checked.
- Otherwise, tick it.
- Go back to the left panel and do the same for Input Monitoring and Full Disk Access.
- Restart the Webex desktop app.
After joining a meeting, you should now be able to share your screen.
Related Post: Troubleshooting Skype on Mac
Fixing Unable to Join a Webex Meeting on Mac
If your Cisco Webex Meetings is stuck on connecting, it may be caused by not having the Java plugin installed on your system.
To join a Webex meeting, you must install and enable the Java plugin. To do this:
- Download the latest version of the Java plugin.
- Wait for the file to download and open the downloaded image file.
- Once you opened the image file, click on the .pkg file shown on the window. It will start the installation process and follow the on-screen instructions.
- Wait for the installation process to complete and restart your computer.
Once you have logged back in to your system, check if Webex pushes through your call connection.
If you already have Java installed and Webex Meetings is still stuck on connecting, you may need to upgrade your Java plugin. To do this.
- Go to Apple Logo > System Preferences.
- Select View >Java to open Java’s settings.
- Click on the Update tab.
- Click Update Now and follow the instructions.
- Restart your computer.
If the above solution does not work for you, you might also need to upgrade to Mac OS 10.13 High Sierra or later use the latest features of Webex.
- To upgrade your macOS:
- Back up all of your files first before starting the upgrade. Just in case you encounter a problem during the upgrade, you can still have a copy of your personal files with you.
- Open the App Store and type which version of macOS you would like to upgrade to (e.g., Sierra, High Sierra, Mojave, Catalina, etc.).
Note: If a particular macOS version does not appear in the search results, then that version probably doesn’t support your device.
Webex For Mac Download
- Wait for the download to finish. It may take a while depending on the file size and your internet connection.
- The installer would run automatically once it finishes downloading. Follow the on-screen instructions to upgrade your macOS.
Fixing Webex Losing Connection While in Meeting
If you unexpectedly get disconnected from a Webex meeting, you can reconnect using the invitation link or rejoin the meeting via the Webex site. You can always reconnect to the session if it’s still ongoing. However, if you are having a problem staying connected to meetings, try the following:
- If you are using Wi-Fi to connect to the internet, try using a wired ethernet connection. Plug your Mac directly into your modem or router to ensure that you are receiving a stable bandwidth for your virtual meetings.
- If you are using a VPN connection, try disconnecting and reconnecting directly to the internet.
- Close any background applications that use the internet. You should probably pause or cancel ongoing downloads in the background, such as large files or updates while you are on a meeting.
- You might also want to close other background applications that eat a lot of your memory capacity during virtual meetings. If your Mac is relatively old, your CPU might be having difficulty processing simultaneous applications. Force quitting some background applications might help your computer keep up with the Webex application, especially if you are on a conference call with more than three people.
Related Post: Troubleshooting Microsoft Teams on Mac
Best Headphones to use for Cisco Webex Meetings
Having dedicated headphones to have a better audio quality experience can make your meetings more satisfactory. In fact, you must have a decent mic input to make yourself heard more clearly by others. Here are some of the best headphones that you can get for your Webex Meetings:
Best quality: Sony WH-1000XM4
Best overall quality audio input and output
Sony’s best-selling pair of wireless headphones with active noise-cancelation set the bar high to achieve clear and excellent audio quality. If you can afford its expensive price tag, you can experience Sony’s AI-assisted audio enhancements that can be enjoyed by any type of person.
Wherever you’re planning on using it, such as in a musical or professional setting, the Sony WH-1000XM4 will surely do its job way better than any headphones in the market.
Besides its rich sound quality, it has precise voice pick-up, controlling five microphones in the headphones. This makes your voice during calls as accurate as it should while minimizing the sound of background noise when you’re in conversations.
It also automatically adjusts your mic’s volume settings during conversations. This is an excellent choice both for music heads and for business professionals. It has an adaptive sound control that allows the users to control how much of the ambient sound they would like to hear while wearing the headphones.
Also, it has a proximity sensor to turn off when not worn and automatically turn on and resume sound playback once the user puts them back on.
With its 30-hour battery life, you can be sure that you can never run out of battery even if you use it for an entire day’s meeting. It also has a quick-charge feature, with 10-minutes of charging that can take you for 5 hours of non-stop playback.
Overall, the Sony WH-1000XM4 is very expensive if you’re just looking for a pair of headphones that does its job during virtual meetings. But it is the best that you can get in the market right now if you are looking for excellent audio quality and convenience at once.
Best budget: Soundcore by Anker Life Q30
Best wireless headphones on a budget with noise-canceling and excellent mic quality.
If you are looking for a pair of noise-canceling headphones to keep you focused during virtual meetings but don’t have the budget to buy Sony’s premium headphones, you can check out Soundcore by Anker Life Q30.
It is a pair of lightweight Bluetooth wireless headphones with 40 hours of playtime in noise cancelation mode while having 60 hours of playtime with active noise cancelation off. It has an ergonomic design with a medium grip, allowing for a comfortable long playtime session.
It is excellent during calls with enhanced voice pick-up and noise reduction, ensuring that you are heard clearly during calls. It has external and internal microphones on each earcup, giving you a total of 4 microphones processing your voice for maximum vocal clarity.
Overall, Soundcore by Anker Life Q30 is the best budget alternative if you prefer using a pair of wireless headphones with active noise cancelation and clear voice pick-up. This choice is perfect for those who do not want to spend much on their work from home setup but want to improve audio quality during virtual meetings.
Best entry-level: Plantronics Poly Blackwire 3320
Best entry-level headphones with excellent microphone noise-canceling feature
Poly’s (formerly Plantronics and Polycom) Blackwire 3000 series is the best entry-level business headphones if you just want to improve your audio quality during calls.
It is a minimal plug-and-play on-ear headphones with an adjustable microphone boom that perfectly sits in front of your mouth. Its microphone uses a noise reduction feature to make your voice sound richer and to fully capture your voice as you speak whenever you’re on call.
For a pair of entry-level headphones, it can be more stylish than other headphones in the market. It has an adjustable headset, allowing for different head fits and a padded headband that ensures a secure grip according to how you like it. For its earcups, it has soft ear cushions to make your ears comfortable for prolonged extended use.
Its speakers are designed to enhance voice playback making it a safe choice if you focus on improving the quality of your voice input during virtual meetings. You won’t have to worry about its battery dying out since it can be connected to your Mac via USB-A, or USB-C, depending on the version that you get.
Lastly, it has external volume controls to conveniently press to increase or decrease the sound volume. It also has an answer and button in the controls to make it easier for you to take calls and mute your audio while you’re in a virtual meeting.
Overall, Poly’s Blackwire 3320 prides itself in having one of the best headphones microphone quality for an entry-level price. Since it is specifically designed for enterprise use, you can never go wrong using this pair of headphones when you join a Webex conference.
How To Add Webex To Outlook 365
If you want to add Webex to Outlook 365, find your variation below and follow the steps outlined in the rest of this post.
There are over 130 million active Webex users and over 400 million Outlook users so adding Webex to Outlook is a common query.
It’s not known how many people use bothWebex and Outlook but you can bet it’s rather a lot.
In this post, we cover:
- How do I download Webex for Outlook?
- How do I add Webex to my Outlook toolbar?
- Why is Webex not showing up in Outlook?
- Can I add Webex to an existing Outlook meeting?
- What if I’ve got Webex and Microsoft Teams?
How to add Webex to Outlook 365
You can add Webex to Outlook for Windows and for Mac. Both are included below.
Add Webex to Outlook for Windows
There are two important conditions to meet before you can add Webex to Outlook on your Windows PC. One is that you should have administrator privileges on your PC, and the other is that your operating system and browser specifications are supported for the integration.
Now, you’re all set. You can upgrade your Outlook experience by adding Webex in these simple steps:
- Log in to your Webex account and select “Downloads” in the left navigation bar.
- Download and install the Cisco Webex Productivity Tool on the Downloads page. This plug-in file has a .msi extension.
● Go to the “Preferences” dialog box in your Webex account and connect Microsoft 365.
● Next, go to the Preferences dialog box for Outlook and fill in your website URL and username.
Add Webex to Outlook 365 for Mac
Several injection-based plugins are blocked from running on Apple software like macOS Mojave and Catalina. However, a fluid workflow for their Webex customers is a top priority for Microsoft.
This is why Webex collaborated with Apple to enable some plugins for Webex and Zoom users. So, it goes without saying that you should uninstall and avoid native injection-based plugins if you have them on these newer operating systems.
As an alternative, make use of the Cisco Webex Scheduler for Outlook. You can download the supported add-in from the Microsoft Store.
If you do have older software, you can get and set up the Microsoft 365 Webex plugin download from the Webex Meetings tab by:
- Clicking on “Download” in the support options. Then, under Productivity Tools, select the Mac option and begin downloading.
- Next, open the “cwptools.dmg” file to access the “tools.pkg” file and begin installation.
- After installation, fill in your email, password, and Webex site URL.
- In the Preferences dialog box for the productivity tool, you will need to activate Webex integration for Microsoft Outlook.
You’re now ready to schedule and run Webex meetings on your Mac.
How do I download Webex for Outlook?
So, as a rundown of all we have discussed so far, here’s how to download Webex for integration into Outlook meetings.
- Head over to the Webex website and sign up
- Download the desktop app for your device, i.e Windows or Mac
- Complete the installation and sign in on the desktop app
- Open your Webex account on the website and click the Downloads icon at the bottom left
- On the Downloads page, click the Download link under the Cisco Webex Productivity Tools
- Install the plugin and set up your Preferences dialog box to connect Webex with Outlook
- Go to Outlook and enable the Webex scheduler
If you’re using a Mac with macOS Mojave or Catalina, you should avoid downloading the plugin. Simply download the Cisco Webex Scheduler as an add-in from Microsoft Store.
How do I add Webex to my Outlook toolbar?
You can make the Webex ribbon appear in your outlook toolbar in 7 simple steps:
- Click the “File” tab in Outlook and open “Options”
- Click on “Add-Ins”
- Access the Disabled Items by selecting it from the Manage drop-down and hitting “Go”
- Highlight “Cisco Webex Meetings” in the Disabled Items window and then click Enable
The Webex toolbar should appear after enabling. But if it doesn’t, you should restart Outlook to effect the changes.
If you’re still not in luck after the restart, open the Webex desktop app and do the following:
- Follow this directory; Start > Cisco Webex Meetings > Desktop App > Settings > Preferences
- Open Calendar
- Tick the Microsoft Outlook box, click Apply, and your Webex toolbar ribbon will be set
Why is Webex not showing up in Outlook?
Following the steps and requirements necessary to complete the Office 365 Webex integration is important. Failure to do so leads down a rabbit hole of trying to figure out where it all went wrong.
Some of the possible reasons why you can’t see the Webex tool in your Outlook include:
- Trying to set up with the wrong operating system, browser, or plug-in specifications
- Not having administrator privileges on your PC or Mac
- Not configuring your preferences in the Webex add-in to include Microsoft Outlook
- Not enabling Cisco Webex in your Outlook options
If resolving these items still doesn’t fix the problem, submit a ticket to support to help you troubleshoot the problem.
Can I add Webex to an existing Outlook meeting?
So, let’s say you’ve already scheduled a regular Outlook meeting with your team. But you’ve since changed your mind and now want to add the Webex scheduler for Outlook – could you?
The answer is yes.
To get started, your Webex productivity tool for Outlook should already be integrated.
Here’s how to add Webex to an existing Outlook meeting:
● Open your Outlook calendar and select the event that you want to edit
● Click the “Edit” option
- Select “More Options”
- Click on the Webex ribbon if you already have the Productivity Tool set up
- Click on “Add Webex Meeting”
● Save your new setting for the meeting
What if I’ve got Webex and Microsoft Teams?
We know that it can be a hassle to manage technologies that don’t know how to “talk to each other,” especially when working with outside third parties. After all, you probably don’t want to change how your company communicates any more than they do.
Thankfully, there are five different ways you can connect Webex and Microsoft Teams so that there’s more seamless communication.
Each has its pros and cons, however, so it’s important to sit down and really weigh out each option prior to making a final decision.
While we may be biased, the quickest – and easiest – way to link Webex and Microsoft Teams is by installing the Mio app.
See how Mio works when you install it to Webex in the video below:
By doing so, you are able to stay in your preferred platform, external parties you work with are able to stay in theirs, and Mio links the two together behind the scenes.
External federation is established between Webex and Teams, and you can sit back and message from your preferred platform.
Messages, DM’s, and even entire channels are all supported.
Installation takes just a few minutes.